CÍMLAP
Supported employment
CONTENTS, FOREWORD
Contents
1. Supported Employment: A Customer-Driven Approach
Employment practices & people with disabilities
Supported employment values
Customer-driven approach to supported employment
Best practices
Customer, not consumer
Service provider
Role of the employment specialist
Implementing the customer-driven approach
Summary
References
2. Organizational Marketing
Best practices
Examples of marketing efforts by community programs
Evaluation
Benefits of organizational marketing
Summary
References
Appendix
3. Customer Profile
Changing from the "old way" of doing assessments
Person-centered planning
Conducting functional assessments
Community-based assessments
Family support and involvement
Develop a customer profile
Functional resume
Summary
References
Appendix
4. Job Development: The Path to Careers
Directing the job-hunt
Knowing the job seeker
Business partnerships
Promotional tools
Informational interviewing
Crafting the job search plan
Types of employer contact
Sales techniques
Job analysis
Accommodations
Job restructuring
Summary
References
Appendix
5. Employment Selection
Partnerships
Utilizing customer profile information
Business opportunities
Job openings
Job interviewing
Negotiate employment terms
Before the first day of work
Frequently asked questions
Summary
References
6. Job-Site Training
Job duty and task analyses
Natural supports
Natural cues
Instructional strategies
Compensatory strategies
Self-management
Increasing production to company standards
Self-management case study example
Job site modifications
Assistive technology
Change in the customer's job duties
Fading from the job site
Summary
References
Appendix
7. Long Term Supports
Best practices
Satisfaction appraisal
Expanding job responsibilities
Careers
Monitoring & coordination M of supports
Employee assistance programs
Employment mentor
Funding supports & services
Dunding source descriptions
Strategies for implementation
Separation from employment
Summary
References
Appendix
8. Quality Supported Employment Services
Quality services
Assessing quality
Purpose of quality indicators
Partnerships & quality
Indicators for successful partnerships
Summary
References
Foreword
Lectori salutem!
This book has originally been published by Virginia Commonwealth
University, Rehabilitation Research & Training Center on Supported
Employment in 1997, and has been downloaded in May 2009, from "ERIC".
It is a very rich and basic manual of supported employment. Its abstract
is as follows: This manual provides training information for implementing
supported employment by using a customer-driven approach. Chapter 1,
"Supported Employment: A Customer-Driven Approach" (Valerie Brooke and
others), describes current best practices, a new customer-driven approach
to supported employment, and the role of the employment specialist. Chapter
2, "Organizational Marketing" (Amy Armstrong and others), discusses
developing and implementing a marketing strategy for supported employment
programs. The following chapter, "Customer Profile" (Wendy Parent and
others), describes the process of developing a customer profile to assist
individuals in finding a job. Chapter 4, "Job Development: The Path to
Careers" (Karen Flippo and others), discusses techniques for increasing
customer involvement in job development, developing business partnerships,
crafting the job search plan, job analysis, and accommodations. The next
chapter, "Employment Selection" (J. Michael Barcus and others), describes
how to assist a customer in applying for a job and job interviewing, and
activities that need to be coordinated prior to a customer's first day of
work. Chapter 6, "Job Site Training" (Katherine Inge), discusses job duty
and task analysis, natural supports and cues, instructional strategies,
self-management, job site modifications, and fading from the job site.
Expanding job responsibilities, monitoring and coordinating of supports,
employee assistance programs, and funding supports and services are covered
in chapter 7, "Long Term Supports" (Valerie Brooke and others). The final
chapter, "Quality Supported Employment Services" (Howard Green and others),
addresses the importance of assessing the quality of supported employment
programs and the purpose of quality indicators. Each chapter includes case
studies, related blank forms, and specific references. (CR)
György Könczei, Ph.D.
Series Editor