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Innovative approaches to training mental health service providers for the quality support of LGBTQI+ people

handbook for trainers



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Table of Contents

Acknowledgements

Section1
Introduction to the handbook and the training
  About the CommonPoint Training
    How was this handbook developed?
    The main objectives of the training
    Who is this training for?
    Who can implement this training?
    Structure and content of the training course
  Implementation of this training
    Participants
    How to prepare as a trainer?
    The role and competencies of the trainer
    Preparing the training materials
    Overview of the training activities
    Checklist for trainers
  Introductory activities
    Introductory Activity 1. - "Mapping our narratives about LGBTQI+ persons"
    Introductory Activity 2. - "Comfort Zones"
    Introductory Activity 3. - "Fears and concerns around LGBTQI+ clients"
    Introductory Activity 4. - "The tree exercise"
    Introductory Activity 5. - "99 challenges of an LGBTQI+ person"
  Closing activities
    Closing Activity 1. - "Developing action plans"

SECTION2
LGBTQI+101
  How to use these modules
  Note on the terminology

Module 1 - Terminology
    Knowledge base for trainers
      Basic terminology
      Foundational Concepts
      Thinking outside the box and non-binary thinking
    Activities for Module
      Activity 1.1. -  "Vocabulary Extravaganza"
      Activity 1.2. - "F(earfully) Asked Questions"
      Activity 1.3. - "This is what an LGBTQI+ person should look like"
      Activity 1.4. - "Act like a lady"
      Activity 1.5. - "Circles of Human Sexuality"

Module 2 - Transgender, gender-diverse and sex-diverse persons
    Introduction
    Knowledge base for trainers
      Intersex persons
      Gender dysphoria
      Transitioning
      How can you create a?rming spaces for trans persons?
      Transphobia
    Activities for Module 2
      Activity 2.1. - "Gender Confusion"
      Activity 2.2. - "Gender Roles"
      Activity 2.3. - "Gender Identification"

Module 3 - Coming out
    Relevance
    Aims
    Knowledge base for trainers
      Coming out as a process of coming home to one’s true self
      How to think about the models
      Models of LGBT identity development and coming out
      Factors affecting the coming out process
      People surrounding the LGBTQI+ person
      The role of the mental health professional
      Crucial questions to consider around LGBTQI+ persons' coming out decision
      Self-disclosure as a mental health professional
    Activities for Module 3
      Activity 3.1. - "Coming out in a reversed world"
      Activity 3.2. - "Icebergs and snowflakes of our identity"

Module 4 - Human rights and the systems of oppression
    Introduction
    Knowledge base for trainers
      Human rights of LGBTQI+ persons, laws and legislation
      Violence and abuse experienced by LGBTQI+ people
      Systems of oppression and their impact on LGBTQI+ people
    Activities for Module 4
      Activity 4.1. - Quiz: How much do you know about the human rights of LGBTQI+ persons?
      Activity 4.2. - "The privilege walk"
      Activity 4.3. - "Everyday violence"

Module 5 - Mental health risk and minority stress
    Introduction
    Knowledge base for trainers
      Minority stress
      Internalised homophobia/biphobia/transphobia
      Negative health outcomes
      Mental health risks for LGBTQI+ persons
      Impact of societal oppression on the mental health of LGBTQI+ persons
      The most common mental health consequences for LGBTQI+ persons
    Activities for Module 5
      Activity 5.1. - "The sound of silence"
      Activity 5.2. - "The Body Keeps The Score"

Module 6 - Personal and professional prejudices
    Introduction
    Knowledge base for trainers
      Personal and professional prejudice – awareness and consequences
      Harmful professional practises towards LGBTQI+ people
    Activities for Module 6
      Activity 6.1. - "First thoughts"
      Activity 6.2. - "The stereotypes game"
      Activity 6.3. - "Your Stereotypical Life Story"
      Activity 6.4. - "The road to hell is paved with good intentions" (role play)

Section3
Field-specific guides for training mental health professionals
  How to use these modules

Module A – Hotline/Chat Operators  
    Introduction
    Knowledge base for trainers
      Models of emotional support
      Boundaries
      Difficult conversations
      Critical situations
      LGBTQI+ callers with severe mental illness
      Referral

Module B – School Counsellors
    Introduction
    Knowledge base
      Discrimination and bullying of LGBTQI+ students
      How to become an LGBTQI+-aware counsellor
      Individual work with LGBTQI+ students
      Improving the climate at the school
      General recommendations for school counsellors
      Suggested activities

Module C - Clinical psychologists
    Introduction
    Knowledge base for trainers
      Systemic and critical lens
      Affirmative practises
      APA guidelines
      The mental health needs of LGBTQI+ persons
      Foundational concepts - a further exploration
      Identity development
      Transgender development model
      Internal conflicts of specific clients
      Working with trans clients 
      Safety during coming out
      Activity C.1.- "Elephants in Your Field"
      Activity C.2.- "Guidelines"
      Activity C.3. - "Trust journey"
      Further discussion questions for Activity 1.5. - "Circles of Human Sexuality"
      Activity C.4. - "Imagine alternative paths"

Module D - Social Workers and Services
    Introduction
    Knowledge base for trainers
      The aspect of ethics in social work
      Education, skills and qualities of social workers working with LGBTQI+ clients
      The principles of the LGBTIQ+-friendly social service
      Barriers that hinder LGBTQI+ persons from accessing social services
    Activities for Module D
      Activity D.1. - "Reflecting on one’s own values"
      Activity D.2. - "Resources"
      Activity D.3. - "Key questions"
      Activity D.4. - "Social situations"

References
    Section 1 - Introduction to the handbook and the training
    Section 2 - LGBTQI+ 101
      Module 1 - Terminology
      Module 2 - Transgender, gender-diverse and sex-diverse persons
      Module 3 - Coming out
      Module 4 - Human rights and the systems of oppression
      Module 5 - Mental health risk and minority stress
      Module 6 - Personal and professional prejudices
    Section 3 - Field-specific guides for training mental health professionals
      Module A – Hot-line/Chat Operators
      Module B – School Counsellors
      Module C - Clinical psychologists
      Module D - Social Workers and Services

Glossary


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